FREQUENTLY ASKED QUESTIONS


THE ONE SHOW

Is your question not listed below? Please contact oneshow@oneclub.org.

NOTE: Our office is open Monday – Friday, 10AM – 6PM Eastern Standard Time.





ENTERING

Do I have to be a One Club member to enter?
No. You do not have to be a member of The One Club to enter. However, we always recommend the benefits of One Club membership! For more details on membership, click here.

How do students enter The One Show?
The One Show is for professionals only, but we encourage students to enter The Young Ones Student Awards.
Click here for more details.

How do I enter?
If you are new to The One Show, you can easily create an online account which will allow you to enter. If you already have an account from last year, just log in with your username and password to create your entries.

How much does it cost to enter? Is there a registration fee?
There is no registration fee to enter. However, there is a fee for each entry that you submit. These fees vary by category. To view the different categories and fees, scroll over the "Disciplines" tab in the top navigation or click here.
NOTE: All fees listed are in U.S. Dollars.

What is the deadline for entries?
The One Show utilizes a quarterly entry system, offering four separate submission periods. This gives entrants the opportunity to submit work while it is first to market and top of mind. To view the different quarter deadlines, click here.

How do I change my account information?
Follow these steps to change your account information:
  • Log into your account at www.oneshow.org.
  • On the left navigation column, click the "Account Details" tab.
  • For security purposes, you may be asked to enter your login details again.
  • Update your account information as needed and click the "Submit" button.

Do I need to provide an English translation for my entries?
Yes. For entries not in English, provide an English translation in the "Translation" section on Step 2 of the entry process.
NOTE: For video entries not in English, provide English subtitles in the video.

Can I edit or add credits after I have submitted payment and completed my entries?
Yes. After you have logged in, click the "Completed Entries" tab on the left navigation column. There you will find a list of all your submitted entries. Under the "Credits" column for the entry, click the "View" link to be directed to Step 3 and update the credits.

Can I edit the entry title or client name after I have submitted payment and completed my entries?
No. You will not be able edit the entry title or client name. If you need to make a change, please email oneshow@oneclub.org. Be sure to include the Entry ID in your email.

Can I upload videos or images after I have submitted payment and completed my entries?
No. The entry system will not let you submit payment and complete your entries unless you have already uploaded the required files.

Can I delete my entries after I have submitted payment and completed them?
No, you will NOT be able to delete your entries once you have submitted payment and completed them.
NOTE: All entry fees are non-refundable and non-transferable. Whether you select online or offline payment, you are committing to pay for your entries in full.

Where do I find my Executive Approval Form?  
After you submit your entries by completing the payment step, your Executive Approval Form will be automatically generated. The form can then be downloaded from the "Entry Forms" section on your "Completed Entries" page.

How do I upload my signed Executive Approval Form?
Follow these steps to upload your signed Executive Approval Form:
  • Scan your signed Executive Approval Form, then make sure you are logged into your account.
  • On the left navigation column, click the "Print / Submit Forms" tab.
  • Click the Invoice ID that matches the one on your approval form.
  • Click the "Upload Signed Form" button, choose your form and click open.
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ELIGIBILITY

Is my entry eligible to be entered?
It might be. Click here to see if your entry meets One Show guidelines.

My spot only ran once. Is it eligible?
Yes. Your spot is eligible but we require client contact information to verify your entry. You will be able to input this information on Step 2 of the entry process. The information will be kept confidential.

Are there any rules or regulations for submitting entries?
Yes. The One Club has enacted rules to take a harsher stance against fake ads. Click here to see these rules. Please remember that not complying with the procedures will result in your entries being disqualified from the competition.

How does The One Club define a fake ad?
The One Club defines "fake ads" as:   Ads created for nonexistent clients, ads made to run without a client's approval, and ads created expressly for award shows that are run once to meet the requirements of a tear sheet.

What are the penalties of entering a fake ad?

  • An agency, the regional office of an agency network, or the independent agency that enters an ad made for nonexistent clients, or made and run without a client's approval, will be banned from entering The One Show for 5 years.

  • The team credited on the fake ad will be banned from entering The One Show for 5 years.

  • An agency, the regional office of an agency network, or the independent agency that enters an ad that has run once, on late night television, or has only run because the agency produced a single ad and paid to run it themselves, will be banned from entering The One Show for 3 years.
    NOTE: The One Club reserves the right to review 'late-night, ran-once' and launch versions, at The One Club's discretion. If it is determined that the ad was created expressly for award show entry, the penalty will hold.
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PAYMENT

How can I pay for my entries?
We accept payments by all major credit cards, check or via wire transfer. Credit card payments are subject to a 3% processing fee. Wire transfer payments are subject to a $35 USD processing fee.
NOTE: All offline payments must reach The One Club within 15 business days of the invoice date.
For any payment questions, please contact accounting@oneclub.org.

Who should the check be made out to?
Please make sure all checks are made payable to:   The One Club for Creativity, Inc.

Do you accept payment in foreign currency?
No. All payments must be made in U.S. Dollars.

Why do I keep getting a "VeriSign Error" message when I try to submit my online credit card payment?
There may be limits or restrictions on your credit card or the credit card company may not be recognizing the charge as valid.
You will need to check with your credit card provider to approve the charge and then resubmit your card information.

How will I know if my online credit card payment went through?
Once you click the "Pay Online" button, you will see a pop-up message asking you to confirm. After you click "OK" on that confirmation, you will be taken to the "Important Next Steps" page where you can download a copy of your invoice. An email confirmation along with a copy of the invoice will also be sent to the primary email address for your account.
NOTE: If you do not see the pop-up message, you will need to refresh your web browser or submit payment from a different browser.

Can I receive a refund for my entries after I have submitted payment and completed them?
No. All entry fees are non-refundable and non-transferable.
NOTE: Whether you select online or offline payment, you are committing to pay for your entries in full.
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UPLOAD MEDIA

Why is my file name in grey and not allowing me to select it?
The uploader only accepts files in two formats:   Quicktime MOV / MP4 (encoded with H.264 codec) and MP3
If your file is in another format, you must convert it to one of these formats in order to upload it.

Why do I keep getting "file too large" errors?
The maximum file size that the uploader will accept is 200 MB.
Anything larger will need to be re-encoded following the specifications listed on the Submission Media Requirements page.

I am selecting my files and see them appearing in my queue but the progress bar stays on 0%. Why is this?
Check with your IT department to see if they are blocking FTP or HTTP uploads.
Once you are logged into your account, you can also visit this page to try the Simple Uploader or FTP options.

For more information about video uploads, review the Upload Media Help page.
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ENTRY PACKAGING

The One Club works to reuse and recycle all packing materials, but that is not always possible with some of the materials we receive.

It is important to show restraint when packaging your physical entries, not just for our sake, but also for the Earth's.

Please consider the following when preparing your physical entries for shipment:

  • The most effective way to package your print entries is to lay them flat in between two pieces of thick foam core. Securely tape the foam core on all sides. Then wrap and tape your package securely in brown shipping paper. Don't forget to include your itemized list and payment forms inside your package.

  • Do NOT ship any tapes, CDs or DVDs with your entries. They will not be used. All files must be uploaded online.

  • There is no need to individually package each entry. Although we appreciate meticulously packaged entries, do not go overboard and individually wrap each piece. Separating pieces by media is fine, but there is no need to package each print in its own envelope.

  • Be conscious of excessive bubble wrap. It is not necessary to put your entries into an envelope and then wrap that envelope in bubble wrap. More often than not, the entries with the most bubble wrap still arrive bent.

  • Remember that it is necessary to send the correct amount of pieces. If the same print or physical piece is in two categories, you must send two separate copies. The One Club staff will not move entries from a category to fill incomplete campaigns.
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ENTRY SHOWCASE

What is the Entry Showcase? Is it required?
The Entry Showcase is a way for entrants to highlight and promote their work online. Sharing your work in the showcase is not required.

Will my entries be judged from the Entry Showcase?
No. Your entries will NOT be judged from the Entry Showcase.

Why isn't my entry appearing in the Entry Showcase?
Your entry may not be appearing in the showcase for one of the following reasons:

  • Only entries marked as Paid will appear in the showcase. If you have selected Offline Payment, your entry will not appear until we have received and processed your payment.

  • You must select "Yes" under the prompt that reads "Would you like to share this entry in the Entry Showcase?" on Step 4 of the entry process.

How can I change my thumbnail/images that appear in the Entry Showcase?
To change your images, log into your account and click the "Completed Entries" tab on the left navigation column. Click the "Media Required" icons on the entry to be directed to Step 4 where you can replace your images, thumbnail, and showcase URL.
NOTE: In order to change the images in a category where digital images are used for judging, you will need to email oneshow@oneclub.org. Be sure to include the Entry ID in your email.
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